bb88 Privacy Policy — Your Data, Protected

1Introduction

bb88 operates the online gaming platform available at bb88.cx and through the bb88 Android app. When you create an account, deposit PKR, place bets, or simply browse the platform, certain information is collected as part of normal platform operation.

This Privacy Policy tells you clearly what that information is, why bb88 needs it, who it may be shared with, and what rights you have over your own data. It is written to be straightforward and readable rather than buried in legal jargon, because we believe players in Pakistan deserve to understand exactly how their information is handled.

By registering on bb88 and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, details of how to reach the support team are in Section 12.

2Information We Collect

bb88 collects information in three main ways: directly from you when you register or transact, automatically as you use the platform, and from third-party service providers such as payment processors.

bb88 does not collect full payment card numbers. Card transactions are processed by PCI-compliant third-party payment providers, and only tokenised references are retained on bb88 systems.

3Why We Use Your Data

Every piece of information bb88 collects has a specific purpose. We do not collect data speculatively or for purposes unrelated to operating the platform for Pakistani players.

• Account management: Your name, contact details and login credentials are used to create and maintain your bb88 account, verify your identity, and allow you to access the platform securely.
• Processing PKR transactions: Financial data is necessary to process deposits via JazzCash, Easypaisa, Raast, bank transfers, and other supported payment methods, and to process withdrawals back to your verified payment method.
• Identity verification (KYC): Regulatory best practice requires platforms to verify the identity and age of users. Document data collected during KYC is used solely for this verification purpose.
• Platform security: Device data, IP addresses and usage logs are used to detect suspicious login attempts, fraud, multi-accounting and other activities that violate the platform's Terms and Conditions.
• Responsible gaming: Usage data — including session duration, deposit frequency and betting patterns — may be reviewed to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Improving the platform: Aggregated and anonymised usage data helps bb88 understand which game categories are most popular and where the platform experience can be improved.
• Customer support: Communications data is used to respond to your support queries and resolve account issues.
• Promotions and bonuses: If you have opted in to receiving promotional communications, your contact details may be used to notify you of relevant bonus offers. You can opt out at any time from your account settings.

4Payment Data & PKR Transactions

All transactions on bb88 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, certain financial data is necessarily involved in that transaction.

• bb88 records the amount, date, time, and payment method type for every PKR transaction on your account. This transaction history is visible to you at all times in your account dashboard.
• Full card numbers are never stored on bb88 servers. Card payments are handled by PCI-DSS compliant payment processors who pass only a secure token back to bb88.
• Mobile wallet identifiers — such as a JazzCash or Easypaisa account reference — are stored to enable withdrawals back to the same method and to support any transaction dispute resolution.
• Transaction records are retained for as long as required for financial record-keeping purposes and to comply with applicable anti-money laundering standards. See Section 7 for retention periods.
• If a chargeback or transaction dispute is raised through your payment provider, bb88 may need to share transaction records with that provider to resolve the dispute.

5When We Share Data

bb88 does not sell personal data to third parties. Data is shared only in the specific circumstances below, and only to the minimum extent necessary.

• Payment processors: JazzCash, Easypaisa, Raast, card processors and other payment service providers receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: When you complete KYC, your identity documents may be submitted to a third-party verification service. These providers are bound by strict confidentiality obligations and process data only for verification purposes.
• Game providers: Third-party game studios that supply Live Casino, Slots, Fish Games or Bingo content may receive your player session data (a pseudonymous player ID, not your personal details) to operate the game correctly.
• Technical service providers: Hosting, security, analytics and infrastructure providers who support bb88 technically may process data on bb88's behalf under data processing agreements.
• Legal obligations: bb88 may disclose data if required to do so by a valid legal process or to protect the security of the platform and its users.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the bb88 business, user data may be transferred as part of that transaction. You would be notified of any such change.

6Cookies & Tracking

bb88 uses cookies and similar technologies to operate the platform, keep you logged in securely, and understand how the site is used. Cookies are small text files stored on your device by your browser.

• Essential cookies: Required for the platform to function. These manage your login session, security tokens, and language preferences. They cannot be disabled without breaking platform functionality.
• Analytics cookies: Help bb88 understand how users navigate the platform — which pages are visited, how long sessions last, and where users encounter problems. Data collected is aggregated and does not identify you personally.
• Preference cookies: Remember your platform settings, such as display preferences and responsible gaming tool configurations.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your bb88 account. bb88 does not use third-party advertising cookies or share cookie data with ad networks.

7How Long We Keep Your Data

bb88 retains your personal data for as long as your account is active and for a defined period thereafter, depending on the category of data.

• Account and identity data: Retained for the duration of your account and for a period after closure to comply with record-keeping obligations and to handle any post-closure disputes.
• Transaction records: PKR transaction history is retained for a minimum of five years following the transaction date, in line with financial record-keeping best practice.
• KYC documents: Identity verification documents are retained for the period required and then securely deleted. You will be notified of the retention period at the time of submission.
• Support communications: Messages and chat transcripts are retained for a reasonable period to provide continuity of support and to resolve any follow-up queries.
• Usage and device data: Log data is retained for a shorter operational period sufficient for security monitoring and fraud detection.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be associated with your account.

8Security Measures

Protecting your personal data and PKR transaction information is a core responsibility of the bb88 platform. A range of technical and operational security measures are in place to minimise the risk of unauthorised access, loss or misuse of data.

• All data transmitted between your device and bb88 is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using industry-standard hashing. bb88 staff cannot read your password.
• Access to personal data within bb88's systems is restricted to personnel who require it to perform their roles. Access is logged and reviewed regularly.
• Payment card data is never stored on bb88 servers. Card transactions are handled by PCI-DSS compliant processors, and only tokenised references are retained.
• bb88 systems are monitored continuously for unusual activity, including suspicious login attempts, unusual transaction patterns, and potential fraud signals.
• In the event of a data security incident that affects your personal data, bb88 will notify affected users as promptly as possible and take immediate steps to contain and remediate the issue.

9Your Rights

As a bb88 user, you have meaningful rights over your personal data. These rights can be exercised by contacting the bb88 support team through your account dashboard.

• Right to access: You can request a copy of the personal data bb88 holds about you. This includes your account information, transaction history, and KYC records.
• Right to correction: If any personal data held by bb88 is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your contact details have changed, you can update them directly in your account settings or by contacting support.
• Right to deletion: In certain circumstances, you can request that bb88 delete your personal data. Note that this right is subject to retention obligations — for example, transaction records required for financial record-keeping cannot be deleted before the applicable retention period expires.
• Right to restrict processing: You can ask bb88 to limit how your data is used in specific circumstances, for instance while a correction request is being processed.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time from your account settings. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to data portability: You can request a copy of data you have provided to bb88 in a structured, commonly used format.

To exercise any of these rights, contact bb88 support through your logged-in account dashboard. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against fraudulent data access.

10Children & Minors

bb88 is strictly an adult platform. No person under the age of 18 is permitted to register or use the bb88 platform in any capacity. bb88 does not knowingly collect personal data from anyone under 18.

If bb88 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on bb88 using false age information, please notify the support team immediately through the account dashboard.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. For further guidance on protecting younger family members, visit the Responsible Gaming page.

11Changes to This Policy

bb88 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable standards, or the services we offer. When material changes are made, a notice will be posted on the platform and the "Last updated" date at the top of this page will be revised.

Your continued use of the bb88 platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with a material change, you should stop using the platform and may request account closure through the support team.

Minor changes — such as clarifications that do not alter the substance of how your data is processed — will be reflected in the updated date without a separate platform notice.

12Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, the bb88 support team is available through your logged-in account dashboard.

The bb88 support email address is shown in the footer of this page. When contacting support about a privacy matter, please describe your request clearly and include your registered account username so the team can locate your records efficiently. Do not include sensitive details such as your password or full payment account numbers in any message.

• Data access or deletion requests: contact support via the account dashboard.
• General privacy questions: support email shown in the footer below.
• Responsible gaming concerns: see the Responsible Gaming page for self-management tools.
• Account and platform questions: visit the FAQ for quick answers.